Welcome To ICAE

The Insurance Consumer Affairs Exchange (ICAE) is a not-for-profit organization. Since 1976, ICAE has provided a forum to share and resolve concerns, and an opportunity for the exchange of information, ideas and experience among representatives from business, government and consumer organizations regarding all lines of business.

2015 Fall Catalyst:  Increase Your Creative Capital

A new look for ICAE’s Catalyst

The power of ICAE’s Exchange is in providing a forum where regulators and industry consumer affairs professionals can interact informally to discuss best practices and industry insights.  This edition of the Catalyst has been revamped to reflect the regulator-industry interaction—rather than the chronological progression of the Exchange.

This new look will provide attendees with at-a-glance information and non-attending members with some of the highlights that made the 2015 ICAE Exchange one of the best ever.

The 2015 Sections:

• Regulator Insights
  • ICAE Exchange—real results
  • Rhode Island Welcome
  • NAIC—Consumer Information Source
  • Regulator Showcase: Ask the Regulator
• Professional Growth
  • Skills and Strategies for a Successful Business Exchange and Communications Workshop
  • Case Studies Workshop
• Industry Best Practices
  • Amica shares Consumer Services and Service Delivery Best Practices
  • P & C Breakout Session—juried topics for best practices discussion
  • Life & Health Breakout Session
  • Member Showcase—Dispute Resolution
• Real-time Insights—Panel discussions
  • Complaint Files—Dos and Don’ts
  • Market Conduct—The Path of a Complaint
• Vendor Voice
  • Eccentex
• The Big Reveal
  • 2016 Exchange Information