A dinner to die for…
What do Lady Godiva, Godzilla, Betelguese, a washed up rock star, a maid with a distinctly Ukranian accent and other assorted undead apparitions have to do with fulfilling the customer service needs of today’s insurance consumers? Not much, really. But it sure made for an entertaining evening as 2009 Exchange members gathered at the famous St. Louis Lemp Mansion for a zany and frequently embarrassing murder mystery dinner event.
Built prior to the Civil War, the historic Lemp Mansion is now a unique restaurant venue that exudes both history and mystery from every corner. However, during the ICAE dinner event, the only fear in the room was who would be called upon next to make a complete spectacle of oneself!
As is so often the case, the pictures are worth far more than their weight in words.

Catalyst Briefs
- President’s message
- From reinsurance to regulation, Missouri Commissioner’s broad experience drives focus on consumer protection
- Federal change is in the wind in financial regulation, healthcare reform and insurance regulation
- Understanding changed mindsets the key to meeting consumer needs in tough times
- Meeting the needs of the over-50 consumer takes understanding life changes and enabling empowerment
- Investor-Owned Life Insurance & annuity suitability top list of customer concerns identified by companies, regulators
- Listen up! Fraud may be telling you a story
- Thinking outside the ‘black box’ of catastrophe models takes looking at all data with a critical eye
- Colorado Division’s complaint reconciliation system helps companies know where they stand anytime
- NAIC focused on achieving ‘uniformity’ in the delivery of services to consumers
- 2009 breakouts identify consumer concerns
- A dinner to die for…
- Sweet home Chicago the destination of 2010 Insurance Consumer Affairs Exchange
- Conference Pictures
Insurance Consumer Insurance Exchange © 2009
P.O. Box 746, Lake Zurich, IL 60047 Phone: 847.991.8454
