A new look for ICAE’s Catalyst

The power of ICAE’s Exchange is in providing a forum where regulators and industry consumer affairs professionals can interact informally to discuss best practices and industry insights.  This edition of the Catalyst has been revamped to reflect the regulator-industry interaction—rather than the chronological progression of the Exchange.

This new look will provide attendees with at-a-glance information and non-attending members with some of the highlights that made the 2015 ICAE Exchange one of the best ever.

The 2015 Sections:

• Regulator Insights
  • ICAE Exchange—real results
  • Rhode Island Welcome
  • NAIC—Consumer Information Source
  • Regulator Showcase:  Ask the Regulator
• Professional Growth
  • Skills and Strategies for a Successful Business Exchange and Communications Workshop
  • Case Studies Workshop
• Industry Best Practices
  • Amica shares Consumer Services and Service Delivery Best Practices
  • P & C Breakout Session—juried topics for best practices discussion
  • Life & Health Breakout Session
  • Member Showcase—Dispute Resolution
• Real-time Insights—Panel discussions
  • Complaint Files—Dos and Don’ts
  • Market Conduct—The Path of a Complaint
• Vendor Voice
  • Eccentex
• The Big Reveal
  • 2016 Exchange Information

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