The 2015 Sections:
- Regulator Insights
- Professional Growth
- Industry Best Practices
- Real-time Insights—Panel discussions
- Vendor Voice
- The Big Reveal
What were some of the recommendations to ensure consumers are made whole and the insurance industry delivers on its promises?
All groups agreed that, sometimes, claims generate significant discussion and no answer is perfect. However, all parties should take the time to ensure all information is reviewed completely. The most surprising result? In almost every case study, the regulators took a harder line on the interpretation of the facts than the corporations present—corporations constantly considered the litigious or public relations fallout; the regulators tended to focus solely on legal requirements.
If you’re looking to use the case studies with your staff, click here to see the actual case studies presented and determine for yourself how the situation could be improved for the company and the consumer.