Conference Agenda Fall 2018

 

 

 

 

 

 


Exchange Agenda

Sunday, October 14, 2018
5:30 – 7:00 p.m. Welcome Reception for all ICAE Registrants
Monday, October 15, 2018
7:30 – 8:30 a.m. Continental Breakfast
8:30 – 8:45 a.m. PRESIDENT’S ADDRESS & ICAE WELCOME
Erica Hiemstra
, ICAE President, Asst.Vice President, Canadian Life & Health Insurance Association
8:45 – 9:15 a.m. WELCOME TO FLORIDA
David Altmaier,
Florida Commissioner of Insurance
9:15 – 10:00 a.m. KEYNOTE ADDRESS: “Is Cyber-Courage Impacting Your Consumer Relations?”
Jani Rogers
, JR Talent Management
10:00 – 10:15 a.m. Networking Break
10:15 – Noon KEYNOTE ADDRESS CONTINUES: “Is Cyber-Courage Impacting Your Consumer Relations?”
Jani Rogers, JR Talent Management
Noon – 1:15 p.m. LUNCH
1:15 – 2:00 p.m.

2:00 – 3:00 p.m.

SOCIAL MEDIA PRESENTATION –
Coda Bruce, 
Director in Office of Customer Advocacy, Nationwide & Susan Hatfield, AVP, Office of Consumer Advocacy, Nationwide
FRAUD PRESENTATION
Kristi Colbert, Manager, SureBridge
3:00 – 3:15 p.m. Networking Break  
3:15 – 4:00 p.m. INTERVIEWING SKILLS – HOW TO ADDRESS SOMEONE PERPETUATING A FRAUD
 4:00 – 4:45 p.m. ATTORNEY PRESENTATION – HOW TO PREPARE FOR A DEPOSITION – local FL Attorneys
Tuesday, October 16, 2018
7:30 – 8:30 a.m. Continental Breakfast
8:30 – 9:30 a.m.

9;30 – 10:00 a.m.

CONSUMERS WHO DO NOT UNDERSTAND THEIR POLICIES – Jim Heretick – Senior Insurance Market Examiner, VA Bureau of Insurance
ELDER CARE  – Judith M Shaw, Securities Admin, Maine Office of Securities
10:00 – 10:15 a.m. Networking Break
10:15 – 11:15 a.m.

11:15 – 12:15 a.m.

CATASTROPHES – Panel Discussion
Moderator: Melissa Hield
ELDER CARE/ELDER ABUSE/LONG TERM CARE
Panelists: Loren White, VA Bureau of Insurance
Lois Alexander, Market Regulations Manager, NAIC
Moderator: Gail Cleary, Director, Genworth Office of Consumer Affairs, Genworth
12:15 – 1:30 p.m. Lunch
1:30 – 2:15 p.m. OPEN
2:15 – 3:15 p.m. ROLE PLAYING SCENARIOS
Facilitator:  Christine Palmieri, VP, Corporate Compliance & Market Regulation, Travelers
3:15 – 3:30 p.m. Networking Break
3:30 – 4:45 p.m. LIFE & HEALTH BREAKOUT – Your Challenges – Your Best Practices
Facilitated sessions will focus on consistent complaint coding – NAIC model, consumer’s complaints vs. root cause, and reconciling confirmed complaints.
Life & Health Facilitators: 
Michelle Harding, Manager, VA Bureau of Insurance
Lois Alexander, Market Regulation Manager II, NAIC
Property & Casualty Facilitators: Christine Palmieri, VP, Corporate Compliance & Market Regulation, Travelers
Jim Heretick, Senior Insurance Market Examiner,VA Bureau of Insurance
5:45 – 9:00 p.m. Evening Dinner Cruise – Sanibel Harbour 
Wednesday, October 17, 2018
7:30 – 9:00 a.m. REGULATOR MEETING & BREAKFAST
7:30 – 8:30 a.m. ICAE MEMBER BREAKFAST
8:30 – 9:00 a.m. ICAE MEMBER BUSINESS MEETING
9:00 – 10:00 a.m. ASK THE REGULATOR & MEMBER PANEL
Panelists:
Moderator: Lois Alexander,
Market Regulation Manager II, National Association of Insurance Commissioners (NAIC)
 10:00 – 11:00 a.m.

 

MEMBER  SHOWCASE: iSight – Kristi Colbert, Manager, SureBridge
11:00 – 11:15 a.m. ICAE 2019 Exchange Preview
11:15 – 11:30 a.m. Ft Myers – Sanibel Wrap Up – Closing Address
Erica Hiemstra
, ICAE President, Asst.Vice President, Canadian Life & Health Insurance Association

 

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