Conference Agenda Fall 2018

 

 

 

 

 

 


Exchange Agenda

Sunday, October 14, 2018
5:30 – 7:00 p.m. Welcome Reception for all ICAE Registrants
Monday, October 15, 2018
7:30 – 8:30 a.m. Continental Breakfast
8:30 – 8:45 a.m. PRESIDENT’S ADDRESS & ICAE WELCOME
Erica Hiemstra
, ICAE President, Asst.Vice President, Canadian Life & Health Insurance Association
8:45 – 9:15 a.m. WELCOME TO FLORIDA
David Altmaier,
Florida Commissioner of Insurance
9:15 – 10:00 a.m. KEYNOTE ADDRESS: “Is Cyber-Courage Impacting Your Consumer Relations?”
Jani Rogers
, JR Talent Management
10:00 – 10:15 a.m. Networking Break
10:15 – Noon KEYNOTE ADDRESS CONTINUES: “Is Cyber-Courage Impacting Your Consumer Relations?”
Jani Rogers, JR Talent Management
Noon – 1:15 p.m. LUNCH
1:15 – 2:00 p.m. SOCIAL MEDIA PRESENTATION –
Coda Bruce, 
Director, Nationwide & Susan Hatfield, AVP, Office of Consumer Advocacy, Nationwide
2:00 – 3:30 p.m. ATTORNEY PRESENTATION
Sal Clemente & Rob Lesko – TBD
3:30 – 3:45 p.m. Networking Break  
3:45 – 5:00 p.m. ROLE PLAYING – Complaints Gone Wrong/Inappropriate Responses
Michelle Harding
, Bureau of Ins Manager, VA BOI; Regina Bourne, Compliance Consultant, Travelers; Adam Stanhope, Senior Compliance Analyst, The Hanover Insurance Group
Moderator: Christine Palmieri, VP, Travelers
EVENING FREE Enjoy Sanibel
Tuesday, October 16, 2018
7:30 – 8:30 a.m. Continental Breakfast
8:30 – 9:30 a.m. CONSUMERS WHO DO NOT UNDERSTAND THEIR POLICIES – Jim Heretick – Senior Insurance Market Examiner, VA Bureau of Insurance
9:30 – 10:15 a.m. ELDER CARE/ELDER ABUSE/LONG TERM CARE – PART 1  – Judith M Shaw, Securities Admin, Maine Office of Securities
10:15 – 10:30 a.m. Networking Break
10:30 – 11:30 a.m. ELDER CARE/ELDER ABUSE/LONG TERM CARE – PANEL DISCUSSION
Judith Shaw, Security Administrator, Maine Office of Securities; Loren White, VA;
Gail Cleary, Director, Office of Government Affairs, Genworth, Moderator
11:30 – 12:15 a.m. MCAS – Randy Helder, NAIC
12:15 – 1:30 p.m. Lunch
1:30 – 2:30 p.m. CATASTROPHES – Panel Discussion representatives
Sue Best
, NC, DOI; Melissa Hield, Associate Commissioner, Texas, DOI; Andy Case,
Mississippi, DOI Moderator: Erica Hiemstra, AVP Distribution, CLHIA
2:30 – 3:30 p.m. FRAUD PRESENTATIONKristi Colbert, Manager, SureBridge 
3:30 – 3:45 p.m. Networking Break
3:45 – 5:00 p.m. BREAKOUT SESSIONS: LIFE BREAKOUT – Caloosa Ballromm
Facilitators: Michelle Harding, VA BOI; Joan Olson, Vice President, Swiss RePROPERTY & CASUALTY BREAKOUT – Cyprus
Facilitators: Krista Young, Managing Consultant, Consumer Affairs, Liberty Mutual,
Jim Heretick, VA BOI
5:30 – 9:00 p.m. Tuesday Evening Event – Dinner Cruise – Sanibel Harbour 
Wednesday, October 17, 2018
7:30 – 9:00 a.m. REGULATOR MEETING & BREAKFAST – Cyprus
7:30 – 8:30 a.m. ICAE MEMBER BREAKFAST
8:30 – 9:00 a.m. ICAE MEMBER BUSINESS MEETING
9:00 – 10:00 a.m. WORKING WITH THE REGULATORS & COMPANY REPS – PANEL
Gail Cleary, Director, Office of Government Affairs, Genworth; Renee Campbell, Manager,
Michigan, DOI, Krista Young, Managing Consultant, Consumer Affairs, Liberty Mutual;
Andy Case, Mississippi, DOI Moderator: Ryan Blakeney, Mississippi, DOI
10:00 – 11:00 a.m. MEMBER  SHOWCASE: iSight – Kristi Colbert, Manager, SureBridge
11:00 – 11:30 a.m. ICAE 2019 Exchange Preview & Closing Address
Erica Hiemstra
, ICAE President, Asst.Vice President, Canadian Life & Health Insurance Association

 

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