Conference Agenda Fall 2018

 

 

 

 

 

 


Exchange Agenda

Sunday, October 14, 2018
5:30 – 7:00 p.m. Welcome Reception for all ICAE Registrants
Monday, October 15, 2018
7:30 – 8:30 a.m. Continental Breakfast
8:30 – 8:45 a.m. PRESIDENT’S ADDRESS & ICAE WELCOME
Erica Hiemstra
, ICAE President, Asst.Vice President, Canadian Life & Health Insurance Association
8:45 – 9:15 a.m. WELCOME TO FLORIDA
David Altmaier,
Florida Commissioner of Insurance
9:15 – 10:00 a.m. KEYNOTE ADDRESS: “Is Cyber-Courage Impacting Your Consumer Relations?”
Jani Rogers
, JR Talent Management
10:00 – 10:15 a.m. Networking Break
10:15 – Noon KEYNOTE ADDRESS CONTINUES: “Is Cyber-Courage Impacting Your Consumer Relations?”
Jani Rogers, JR Talent Management
Noon – 1:15 p.m. LUNCH
1:15 – 2:00 p.m. SOCIAL MEDIA PRESENTATION – Susan Hatfield, AVP, Office of Consumer Advocacy, Nationwide
2:00 – 3:30 p.m. SOCIAL MEDIA – USES & LIMITATIONS
Salvatore Clemente & Robert Lesko, Partners, Wilson Elser 
3:30 – 3:45 p.m. Networking Break  
3:45 – 5:00 p.m. ROLE PLAYING – THE CUSTOMER SERVICE EXPERIENCE
Michelle Harding
, Life & Health Consumer Services, VA BOI; Regina Bourne, Senior Compliance Consultant, Travelers; 
Moderator: Christine Palmieri, Vice President, Travelers
EVENING FREE Enjoy Sanibel – Free Evening
Tuesday, October 16, 2018
7:30 – 8:30 a.m. Continental Breakfast
8:30 – 9:30 a.m. SUCCESSFULLY NAVIGATING THE SEA OF CONSUMERS – James Heretick – Senior Insurance Market Examiner, VA Bureau of Insurance
9:30 – 10:15 a.m. ELDER CARE/ELDER ABUSE/LONG TERM CARE – Judith M Shaw, Securities Administrator, Maine Office of Securities
10:15 – 10:30 a.m. Networking Break
10:30 – 11:30 a.m. ELDER CARE/ELDER ABUSE/LONG TERM CARE – PANEL DISCUSSION
Judith Shaw, Securities Administrator, Maine Office of Securities; Loren Martin, Virginia BOI;
Moderator: Gail Cleary, Director, Office of Consumer Affairs, Genworth
11:30 – 12:15 a.m. MCAS Randy Helder, Assistant Director of the Market Regulation Department, NAIC
12:15 – 1:30 p.m. Lunch
1:30 – 2:30 p.m. CATASTROPHES – Panel Discussion representatives
David Altmaier,
Fl Com Of Ins; Sue Best, NC, DOI;  John Zillmer, Public Policy Manager, Zurich North America; Andy Case, Mississippi DOI;
Moderator: Melissa Hield, Associate Commissioner, Texas DOI
2:30 – 3:30 p.m. FRAUD PRESENTATIONKristi Colbert, SIU Manager, SureBridge 
3:30 – 3:45 p.m. Networking Break
3:45 – 5:00 p.m. BREAKOUT SESSIONS: LIFE BREAKOUT – Caloosa Ballroom
Facilitators: Michelle Harding, VA BOI; Joan Olson, Vice President, Swiss Re
PROPERTY & CASUALTY BREAKOUT – Cyprus
Facilitators: Krista Young, Managing Consultant, Consumer Affairs, Liberty Mutual,
James Heretick, VA BOI
5:30 – 9:00 p.m. Tuesday Evening Event – Dinner Cruise – Sanibel Harbour 
Wednesday, October 17, 2018
7:30 – 9:00 a.m. REGULATOR MEETING & BREAKFAST – Cyprus
7:30 – 8:30 a.m. ICAE MEMBER BREAKFAST – Caloosa Ballroom
8:30 – 9:00 a.m. ICAE MEMBER BUSINESS MEETING
9:00 – 10:00 a.m. WORKING WITH THE REGULATORS & COMPANY REPS – PANEL
Gail Cleary, Director, Office of Consumer Affairs, Genworth; Renee Campbell, Manager,
Michigan, DOI, Krista Young, Managing Consultant, Consumer Affairs, Liberty Mutual;
Andy Case, Mississippi, DOI     Moderator: Ryan Blakeney, Mississippi, DOI
10:00 – 11:00 a.m. MEMBER  SHOWCASE: iSight – Kristi Colbert, SIU Manager, SureBridge
11:00 – 11:30 a.m. ICAE 2019 Exchange Preview & Closing Address
Erica Hiemstra
, ICAE President, Asst.Vice President, Canadian Life & Health Insurance Association

 

Print This Print This Email This Page Email This Page
| Home | Join | Members | Publications | Events | Contact Us |
Insurance Consumer Insurance Exchange © 2018
P.O. Box 892, New Hyde Park, NY 11040, Phone: 847.991.8454
Website by Marcy Design