Conference Agenda Fall 2019

 

Insurance Consumer Affairs Exchange
Achieving Mile High Performance

ICAE Annual Exchange

September 22-25, 2019
Hotel Boulderado, Boulder, Colorado


Exchange Agenda

Sunday, September 22, 2019
5:30 – 7:00 p.m. Welcome Reception for all ICAE Registrants
Monday, September 23, 2019
7:30 – 8:30 a.m.    Continental Breakfast
8:30 – 8:45 a.m. PRESIDENT’S ADDRESS & ICAE WELCOME
Erica Hiemstra, ICAE President, Sun Life Financial
8:45 – 9:15 a.m. WELCOME TO COLORADO
Michael Conway, Colorado Commissioner of Insurance
9:15 – 10:00 a.m. COMMISSIONERS PANEL DISCUSSION – Commissioners: Michael Chaney, State of Mississippi; James Ridling, State of Alabama;
Michael Conway, Colorado Commissioner of Insurance 
Moderator: Andy Case, Consumer Director, Mississippi Insurance Department
10:15 – 10:30 a.m. Networking Break
10:30 – Noon KEYNOTE ADDRESS: Flip the Script: 4 Habits to Radically Elevate Productivity & Potential
Dr. Coyte Cooper, Bestselling Author, Executive Coach & Corporate Trainer
Noon – 1:15 p.m. LUNCH
1:15 – 2:15 p.m. KEYNOTE ADDRESS CONTINUES: Flip the Script: 4 Habits to Radically Elevate Productivity & Potential
Dr. Coyte Cooper, Bestselling Author, Executive Coach & Corporate Trainer

2:15 – 3:00 p.m. REGULATOR PANEL DISCUSSION – DO’S & DON’T’S
Terri Smith, Assistant Chief Investigator,  Life & Health Complaints, Maryland Insurance Administration; Ryan Blakeney, Deputy Director, Mississippi Ins Dept.; Gerard O’Sullivan, Director, Consumer Affairs, Connecticut DOI; Marc McLaughlin, Manager, Virginia BOI
Moderator: Gail Cleary, Director, Office of Consumer Affairs, Genworth
3:00 – 3:15 p.m. Networking Break  
3:15 – 4:00 p.m. ONESUMX – COMPLAINT MANAGEMENT – Adam Stanhope, Senior Compliance Consultant, The Hanover; Dawn Barker, Wolters Kluwer
4:00 – 4:45 p.m.
EVENING FREE
Artificial Intelligence  (AI) PANEL DISCUSSION-  Chris Cheatham, RiskGenius; John Hayworth, Washington DOI; George Bradner, Connecticut DOI
Moderator: Erica Hiemstra, ICAE President, Sun Life Financial
 
Free Evening – Enjoy Boulder
Tuesday, September 24, 2019
7:30 – 8:30 a.m. Continental Breakfast
8:30 – 9:30 a.m. FRAUD –  Matthew Smith, Coalition Against Insurance Fraud
9:30 – 10:15 a.m. USING CONTINUOUS TOOLS TO IMPROVE PROCESSES – Jennifer Mineo, Manager Regulatory Compliance, Progressive Ins.
10:15 – 10:30 a.m. Networking Break
10:30 – 11:15 a.m. CONSUMER INFORMATION SOURCE (CIS) OVERVIEW
Lois Alexander, Market Regulation Manager II, NAIC
11:15 – 12:00 a.m. BEST PRACTICES: REGULATORY RESPONSES Michael Teer, Assistant Deputy Director, Illinois DOI
12:00 – 1:30 p.m. Lunch
1:30 – 3:00 p.m. CASE STUDIES – Panel Discussion representatives
Moderators: Adam Stanhope, Senior Compliance Consultant, The Hanover; Jackie Smiley, Compliance Manager Annuity Division, Great American Insurance Group 

   
3:00 – 3:15 p.m. Networking Break
3:15 – 4:45 p.m. BREAKOUT SESSIONS:
LIFE & HEALTH BREAKOUT – Ballroom

Facilitators: Kristi Colbert, Manager, SureBridge; Joan Olson, Vice President, Swiss Re
PROPERTY & CASUALTY BREAKOUT – License No. 1
Facilitators: Krista Young, Managing Consultant, Consumer Affairs, Liberty Mutual; Regina Bourne, Compliance Consultant, Travelers
5:30 – 9:00 p.m. Tuesday Evening Event – Banjo Billy’s Bus Tour/ West End Tavern 
Wednesday, September 25, 2019
7:30 – 9:00 a.m. REGULATOR MEETING & BREAKFAST – License No. 1
7:30 – 8:30 a.m. ICAE MEMBER BREAKFAST –  Ballroom
8:30 – 9:00 a.m. ICAE MEMBER BUSINESS MEETING
9:00 – 10:00 a.m. ASK  THE REGULATORS & COMPANY REPS – PANEL
Jim McNally, Director, Travelers; Denise Shaw, Executive Resolution Consultant, Erie Insurance; Tracey Gareau, Lead Analyst for P & C Consumer Affairs, Colorado DOI; Gerard O’Sullivan, CT DOI

Moderator: Chris Palmieri, Vice President, Travelers
10:00 – 11:00 a.m. COLORADO DATABASE; Tracy Gareau, Lead Analyst for P & C Consumer Affairs, Colorado DOI
11:00 – 11:30 a.m. ICAE 2020 Exchange Preview & Closing Address
Erica Hiemstra, ICAE President, Sun Life Financial

 

 

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