Conference Agenda Fall 2020
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Exchange Agenda
| Sunday, October 18, 2020 | |
| 5:30 – 7:00 p.m. | Welcome Reception for all ICAE Registrants |
| Monday, October 19, 2020 | |
| 7:30 – 8:30 a.m. | Continental Breakfast |
| 8:30 – 8:45 a.m. | PRESIDENT’S ADDRESS & ICAE WELCOME Erica Hiemstra, ICAE President, Sun Life Financial |
| 8:45 – 9:15 a.m. | WELCOME TO Georgia Roger Hudgens, Georgia Commissioner of Insurance |
| 9:15 – 10:00 a.m. | COMMISSIONERS PANEL DISCUSSION – Commissioners: Michael Chaney, State of Mississippi; Michael Conway, Colorado Commissioner of Insurance Moderator: Andy Case, Consumer Director, Mississippi Insurance Department |
| 10:15 – 10:30 a.m. | Networking Break |
| 10:30 – Noon | KEYNOTE ADDRESS: Flip the Script: 4 Habits to Radically Elevate Productivity & Potential Dr. Coyte Cooper, Bestselling Author, Executive Coach & Corporate Trainer |
| Noon – 1:15 p.m. | LUNCH |
| 1:15 – 2:15 p.m. | KEYNOTE ADDRESS CONTINUES: Flip the Script: 4 Habits to Radically Elevate Productivity & Potential Dr. Coyte Cooper, Bestselling Author, Executive Coach & Corporate Trainer |
| 2:15 – 3:30 p.m. | REGULATOR PANEL DISCUSSION – DO’S & DON’T’S Terri Smith, Assistant Chief Investigator, Life & Health Complaints, Maryland Insurance Administration; Ryan Blakeney, Deputy Director, Mississippi Ins Dept.; Gerard O’Sullivan, Director, Consumer Affairs, Connecticut DOI; Marc McLaughlin, Manager, Virginia BOI Moderator: Gail Cleary, Director, Office of Consumer Affairs, Genworth |
| 3:30 – 3:45 p.m. | Networking Break |
| 3:45 – 4:30 p.m. | ONESUMX – COMPLAINT MANAGEMENT – Adam Stanhope, Senior Compliance Consultant, The Hanover; Dawn Barker, Wolters Kluwer |
| EVENING FREE | Free Evening – Enjoy Boulder |
| Tuesday, October 20, 2020 | |
| 7:30 – 8:30 a.m. | Continental Breakfast |
| 8:30 – 9:30 a.m. | FRAUD – Matthew Smith, Coalition Against Insurance Fraud |
| 9:30 – 10:15 a.m. | USING CONTINUOUS TOOLS TO IMPROVE PROCESSES – Jennifer Mineo, Manager Regulatory Compliance, Progressive Ins. |
| 10:15 – 10:30 a.m. | Networking Break |
| 10:30 – 11:15 a.m. | CONSUMER INFORMATION SOURCE (CIS) OVERVIEW Lois Alexander, Market Regulation Manager II, NAIC |
| 11:15 – 12:00 a.m. | SURPRISE EVENT – REGULATORS SCAVANGER HUNT |
| 12:00 – 1:30 p.m. | Lunch |
| 1:30 – 3:00 p.m. | CASE STUDIES – Panel Discussion representatives Moderators: Adam Stanhope, Senior Compliance Consultant, The Hanover; Jackie Smiley, Compliance Manager Annuity Division, Great American Insurance Group |
| 3:00 – 3:15 p.m. | Networking Break |
| 3:15 – 4:45 p.m. | BREAKOUT SESSIONS: LIFE & HEALTH BREAKOUT – Ballroom Facilitators: Kristi Colbert, Manager, SureBridge; Joan Olson, Vice President, Swiss Re PROPERTY & CASUALTY BREAKOUT – License No. 1 Facilitators: Krista Young, Managing Consultant, Consumer Affairs, Liberty Mutual; Regina Bourne, Compliance Consultant, Travelers |
| 5:30 – 9:00 p.m. | Tuesday Evening Event – Banjo Billy’s Bus Tour/ West End Tavern |
| Wednesday, October 21, 2020 | |
| 7:30 – 9:00 a.m. | REGULATOR MEETING & BREAKFAST – |
| 7:30 – 8:30 a.m. | ICAE MEMBER BREAKFAST – Ballroom |
| 8:30 – 9:00 a.m. | ICAE MEMBER BUSINESS MEETING |
| 9:00 – 10:00 a.m. | ASK THE REGULATORS & COMPANY REPS – PANEL Jim McNally, Director, Travelers; Denise Shaw, Executive Resolution Consultant, Erie Insurance; Tracey Gareau, Lead Analyst for P & C Consumer Affairs, Colorado DOI; Gerard O’Sullivan, CT DOI Moderator: Chris Palmieri, Vice President, Travelers |
| 10:00 – 11:00 a.m. | COLORADO DATABASE; Tracy Gareau, Lead Analyst for P & C Consumer Affairs, Colorado DOI |
| 11:00 – 11:30 a.m. | ICAE 2020 Exchange Preview & Closing Address Erica Hiemstra, ICAE President, Sun Life Financial |
