Conference Agenda Fall 2022

 

Insurance Consumer Affairs Exchange
Engaging Consumers with a Dose of Southern Hospitality

ICAE Annual Exchange – Agenda

September 25-28th, 2022
Savannah Riverfront Marriott, Savannah, Georgia


Exchange Agenda

Sunday, September 25, 2022
5:30 – 7:00 p.m. Welcome Reception for all ICAE Registrants
Monday, September 26, 2022
7:30 – 8:30 a.m.    Continental Breakfast
8:30 – 8:45 a.m. PRESIDENT’S ADDRESS & ICAE WELCOME
Susan Hatfield, ICAE President, Nationwide
8:45 – 9:15 a.m. WELCOME TO GEORGIA – Joan Olson, Vice President, Swiss Re – ICAE Past President

 

9:15 – 10:30 a.m. COMMISSIONERS PANEL DISCUSSION – Commissioners: Michael Chaney, State of Mississippi; Michael Causey, North Carolina Commissioner of Insurance; Katie Johnson, for Commissioner Scott White, Virginia BOI; Mark Fowler, Acting Commissioner, Alabama DOI; 
Moderator: Andy Case, Consumer Director, Mississippi Insurance Department
10:30 – 10:45 a.m. Networking Break
10:45 – 12:00 a.m. KEYNOTE ADDRESS: DIVERSITY & INCLUSION Joelle Murchison, Exec Mommy Group
12:00 – 1:15 p.m. LUNCH
1:15 – 2:15 p.m.

 

KEYNOTE ADDRESS CONTINUES:  DIVERSITY & INCLUSION – Interactive Presentation – Joelle Murchison, Exec Mommy Group

 

2:15 – 2:30 p.m. NETWORKING BREAK
2:30 – 4:30 p.m.

 

CONSUMER DATA PRIVACY PANEL – Lois Alexander & Jennifer McAdam (NAIC); Katie Johnson, Virginia BOI; Gary Sullivan & Bob Woody, APCIA; Amy Mushahwar, Alston & Bird, LLP; Facilitator: Dr. Brenda Cude, Professor Emeritus, University of Georgia
   
EVENING FREE Free Evening – Enjoy Savannah
Tuesday, September 27, 2022
7:30 – 8:30 a.m. Continental Breakfast
8:30 – 9:30 a.m. CYBERSECURITY PRIVACY RIGHTS AND ETHICAL FRAUD INVESTIGATIONS – Matthew Smith, Coalition Against Insurance Fraud
9:30 – 10:15 a.m. CATASTROPHES – JOHN ZILMER, ZURICH
10:15 – 10:30 a.m. Networking Break
10:30 – 11:30 a.m. SPEED NETWORKING WITH REGULATORS – Dusty Smith, Alabama DOI; Hadiya Swann, North Carolina DOI; Michelle McNamee, Virginia DOI; Sheila Williams, North Carolina DOI, Loren Martin, Virginia DOI
11:30 – 12:15 p.m. SOCIAL INFLATION & LEGISLATIVE CHANGES TO VERDICTS– JD Keister, of the law firm McAngus Goudelock & Courie
12:15 – 1:30 p.m. Lunch
1:30 – 3:00 p.m. CASE STUDIES – Panel Discussion representatives
Moderators: Adam Stanhope, Senior Compliance Consultant, The Hanover; Jackie Smiley, Compliance Manager Annuity Division, Great American Insurance Group – ICAE Treasurer 

   
3:00 – 3:30 p.m. Networking Break
3:15 – 4:45 p.m. BREAKOUT SESSIONS:
LIFE & HEALTH BREAKOUT – Ballroom

Facilitators: Kristi Colbert, Manager, SureBridge – ICAE Vice President; Rochelle Walk, Sr. Consumer Relations Specialist, Swiss Re
PROPERTY & CASUALTY BREAKOUT – 
Facilitators: Krista Young, Managing Consultant, Consumer Affairs, Liberty Mutual; Regina Bourne, Compliance Consultant, Travelers
5:30 – 9:00 p.m. Tuesday Evening Event – Savannah Riverboat Cruise 
Wednesday, September 28, 2022
7:30 – 9:00 a.m. REGULATOR MEETING & BREAKFAST – 
7:30 – 8:30 a.m. ICAE MEMBER BREAKFAST – Ballroom
8:30 – 9:00 a.m. ICAE MEMBER BUSINESS MEETING
9:00 – 10:30 a.m. ASK THE REGULATORS & COMPANY REPS – PANEL – Kathy Shortt, North Carolina DOI; Ryan Blakeney, Mississippi DOI, Shaun Johnson, Brighthouse Financial; Rachelle Malone, Shelter Insurance; Facilitator: Jim McNally, Travelers – ICAE Secretary
10:30 – 11:45 a.m. COMPLAINT TOPICS & TRENDS -Andy Case, Mississippi DOI; Dusty Smith, Alabama DOI; Deidre Backues, Shelter Insurance; Matt Stiles, Equitrust; Facilitator:  Becca Donegan, Erie Insurance 
11:45 – 12:00 p.m. ICAE 2023 Exchange Preview & Closing Address
Susan Hatfield, ICAE President, Nationwide

 

 

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