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Exchange Agenda
| Sunday, September 18, 2011 |
| 5:30 – 7:30 p.m. |
Welcome Reception for all ICAE Registrants |
| 7:00 p.m. |
Remarks— ICAE President, Michael Hammond – Fireman’s Fund |
| Monday, September 19, 2011 |
| 7:30 – 8:30 a.m. |
Continental Breakfast |
| 8:30 – 8:45 a.m. |
ICAE WELCOME
Michael Hammond - Fireman’s Fund Insurance Company |
| 8:45 – 9:15 a.m. |
WELCOME TO SOUTH CAROLINA
Jim Byrd – Deputy Director, South Carolina Department of Insurance |
| 9:15 – 10:15 a.m. |
RESPONDING TO COMPLAINTS WITH STYLE
Brenda Cude, Professor, University of Georgia |
| 10:15 – 10:30 a.m. |
Networking Break |
| 10:30 – Noon |
WRITTEN COMPLAINT RESPONSE WORKSHOP – The Good, The Bad, and The Ugly
Brenda Cude, Professor, University of Georgia |
| Noon – 1:30 p.m. |
LUNCH |
| 1:30 – 2:30 p.m. |
HEALTH CARE REFORM UPDATE
Martin Mitchell, Director, Product Policy, America’s Health Insurance Plans (AHIP) |
| 2:30 – 3:00 p.m. |
SOCIAL NETWORKING – WHERE WE’VE BEEN AND WHERE WE’RE GOING
Marty Fisher, President, Martha Fisher & Associates |
| 3:00 – 3:30 p.m. |
Networking Break |
| 3:30 – 4:45 p.m. |
CONCURRENT BREAKOUTS — Roundtable Discussions – (Facilitated P&C and L&H Sessions) Insurers and Regulators meet to identify hot topics impacting the industry and to share remedies. |
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FREE EVENING — Enjoy Charleston! |
| Tuesday, September 20, 2011 |
| 7:30 – 8:30 a.m. |
Continental Breakfast |
| 8:30 – 9:30 a.m. |
NEWS AND VIEWS FROM THE FRAUD SQUAD
Ted Clark, Director, Anti-Fraud Division, Kansas Department of Insurance |
| 9:30 – 10:00 a.m. |
Networking Break |
| 10:00 – 11:00 a.m. |
HOW TO BUILD A BETTER RELATIONSHIP WITH MOTHER NATURE
Candace Iskowitz, Director of Public Affairs, Insurance Institute for Business & Home Safety |
| 11:00 – Noon |
NAIC – UNIFORM USE OF CODING
Robert Lisson, Deputy Director, North Carolina Department of Insurance |
| Noon – 1:30 p.m. |
Lunch |
| 1:30 – 3:00 p.m. |
SOCIAL NETWORKING – BEST PRACTICES WORKSHOP
Marty Fisher, President, Martha Firsher & Associates |
| 3:00 – 3:15 p.m. |
Networking Break |
| 3:15 – 4:30 p.m. |
CONCURRENT BREAKOUTS — Roundtable Discussions – (Facilitated P&C and L&H Sessions) Insurers and Regulators meet to identify hot topics impacting the industry and to share remedies. |
| 5:00 – 9:00 p.m. |
Evening Event: CHARLESTON |
| Wednesday, September 21, 2011 |
| 7:30 – 8:30 a.m. |
Breakfast for ICAE Members |
| 7:30 – 9:00 a.m. |
Regulators Meeting & Breakfast |
| 8:30 – 9:00 a.m. |
ICAE Member Business Meeting |
| 9:00 – 10:00 a.m. |
REGULATOR SHOWCASE – MARYLAND APPEALS PROCESS
Joy Hatchette, Associate Commissioner,Maryland Insurance Administration |
| 10:00 – 11:00 a.m. |
MEMBERSHIP SHOWCASE - TRACKING CONSUMER ISSUES - TRAVELERS
Denise Sailer, Director, Consumer Affairs, Travelers Property Casualty |
| 11:00 – 11:30 a.m. |
ICAE 2012 Previews |
| 11:30 a.m. |
Charleston Wrap Up |
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