ICAE – Washington, DC – Fall 1999 Exchange – Property & Casualty Breakout Session

Customer Surveys

  • One attendee said their company’s Member Relations department forwards survey comments to management; unfavorable comments must be answered. Quality control measures response activity each quarter.

Language and Communication

  • One insurer reported having a brochure in both Chinese and English.
  • An attendee said they have a Worker Compensation fraud program in place at larger companies—posters are in English and Spanish.
  • A DOI attendee said their agency requires employees be bilingual in Polish, Laotian, Japanese, Chinese, or Spanish.

Flood Title Regulations

  • Some attendees expressed concern that flood-damaged autos from other states would be cleaned up and resold in states where there is no disclosure law.
  • One state has a flood title law, formerly known as the “Wet Carpet” law.
  • An attendee said their state has a branded title regulation. Also, flood-damaged mobile homes must be demolished on site; they cannot be transported.
  • Web watch: For a fee, consumers can get a damage history on the Web by providing the Vehicle Identification Number (VIN).
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