Fall 2002 Conference Highlights

Boulder, CO—September 2002

Title
You Think I Said What?
Sue Hershkowitz-Coore — High Impact Presentations
It’s a Matter of Communication (and then some)!
Colleen Kelly Laich — Nationwide
Litigation Red Flags — Identifying & Addressing Red Flag Compliance IssuesAndy Osen — Allstate Financial Services, LLC
Litigation Red Flags — Or If We Only…
Steve Toretto — Pacific Life Insurance Company
How We Done Good (PDF format)
Judy Walter — SAFECO Life Insurance Company
The Importance of Customer Relations
Jeff Steen — Nationwide
Tracking Complaints and Feedback
John Cloyd — USAA
Complaint Handling 2002
Stacey Csech — Zurich Life
Conference Pictures
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