Fall 2002 Conference Highlights
Boulder, CO—September 2002
| Title |
| You Think I Said What? Sue Hershkowitz-Coore — High Impact Presentations |
| It’s a Matter of Communication (and then some)! Colleen Kelly Laich — Nationwide |
| Litigation Red Flags — Identifying & Addressing Red Flag Compliance IssuesAndy Osen — Allstate Financial Services, LLC |
| Litigation Red Flags — Or If We Only… Steve Toretto — Pacific Life Insurance Company |
| How We Done Good (PDF format) Judy Walter — SAFECO Life Insurance Company |
| The Importance of Customer Relations Jeff Steen — Nationwide |
| Tracking Complaints and Feedback John Cloyd — USAA |
| Complaint Handling 2002 Stacey Csech — Zurich Life |
| Conference Pictures |
