San Antonio, TX—September 2004
| Title |
| HIPAA and Privacy and Their Impact on the Industry [1] Owen Hunt – Executive Director & Counsel, Anthem Blue Cross and Blue Shield |
| Life and Annutiy Sales – Regulatory Concerns [2] Mike Honeck – Chief Life and Health Division, Wisconsin Office the Commissioner of Insurance |
| Complying with the New Suitability Rules [3] Barbara Fitch – 2nd V.P., Market Conduct and Practices – National Life Insurance Company |
| Living Your Brand [4] Kerry Tate and Patti Summerville – TateAustin Marketing |
| Complaint Handling – Doing the Right Thing for Both Customer and Company [5] Marc Schindelhein – Corporate Vice President, Compliance, New York Life Insurance |
| Suitability of Insurance to Seniors [6] Mike Concannon – Vice President of Product, The Hartford |
| The Importance of Branding [7] Mark Rapp – S.V.P, USAA Financail Services Marketing |
| The Allstate Brand [8] Lisa Sturgeon – Regional Market Manager, Allstate |
| Conference Pictures [9] |