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Fall 2004 Conference Highlights

San Antonio, TX—September 2004

HIPAA and Privacy and Their Impact on the Industry [1]
Owen Hunt – Executive Director & Counsel, Anthem Blue Cross and Blue Shield
Life and Annutiy Sales – Regulatory Concerns [2]
Mike Honeck – Chief Life and Health Division, Wisconsin Office the Commissioner of Insurance
Complying with the New Suitability Rules [3]
Barbara Fitch – 2nd V.P., Market Conduct and Practices – National Life Insurance Company
Living Your Brand [4]
Kerry Tate and Patti Summerville – TateAustin Marketing
Complaint Handling – Doing the Right Thing for Both Customer and Company [5]
Marc Schindelhein – Corporate Vice President, Compliance, New York Life Insurance
Suitability of Insurance to Seniors [6]
Mike Concannon – Vice President of Product, The Hartford
The Importance of Branding [7]
Mark Rapp – S.V.P, USAA Financail Services Marketing
The Allstate Brand [8]
Lisa Sturgeon – Regional Market Manager, Allstate
Conference Pictures [9]