Fall 2005 Conference Highlights

Nashville, TN—October 2005

Size Title Format
411KB The Future of Customer Service: Using Technology Today and Tomorrow
Kathy Ashby Merry
Downloadable MS PowerPoint
442KB NAIC: How We Use Insurer Complaint Data
Trish Schoettger – Sr. Manager for Business Initiatives, National Association of Insurance Commissioners
Downloadable MS PowerPoint
193KB Privacy: A Consumer Reporting Agency Perspective
Stefan Keller – President – Business Information Group (BIG)
Downloadable MS PowerPoint
7.8MB Tips on Privacy Audits and Assessments
Kirk Herath – Associate General Counsel & Chief Privacy Officer, Nationwide
Downloadable MS PowerPoint
31KB Surviving a Privacy Exam
Barbara Fitch – 2nd V.P., Market Conduct and Compliance – National Life Insurance Company
Downloadable MS PowerPoint
1.0MB Identity Theft Review
Steve Keen – Assistant Vice President, Consumer Disclosure, ChoicePoint
Downloadable MS PowerPoint
338KB Protecting Customer Information
Kirk Herath – Associate General Counsel & Chief Privacy Officer, Nationwide
Downloadable MS PowerPoint
71KB Challenges in Delivering the Promise Catastrophes: Their Impact on Insurers
Gary Kerney – Assistant Vice President, Property Claims Services
Downloadable MS PowerPoint
2.6MB Ohio Department Of Insurance Expedited Complaint Handling Option (ECHO)
Suzette Dave – Division Chief-Office of Consumer Services, Ohio Department of Insurance
Downloadable MS PowerPoint
1.9MB A Demonstration of New York’s Automated Prompt Pay Complaint Handling System
Eileen Fox – Business Systems Manager – and Sandy Anderson – Manager,
Business Systems, New York Department of Insurance
Downloadable MS PowerPoint
Conference Pictures
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