Fall 2005 Conference Highlights
Nashville, TN—October 2005
| Size | Title | Format |
| 411KB | The Future of Customer Service: Using Technology Today and Tomorrow Kathy Ashby Merry |
Downloadable MS PowerPoint |
| 442KB | NAIC: How We Use Insurer Complaint Data Trish Schoettger – Sr. Manager for Business Initiatives, National Association of Insurance Commissioners |
Downloadable MS PowerPoint |
| 193KB | Privacy: A Consumer Reporting Agency Perspective Stefan Keller – President – Business Information Group (BIG) |
Downloadable MS PowerPoint |
| 7.8MB | Tips on Privacy Audits and Assessments Kirk Herath – Associate General Counsel & Chief Privacy Officer, Nationwide |
Downloadable MS PowerPoint |
| 31KB | Surviving a Privacy Exam Barbara Fitch – 2nd V.P., Market Conduct and Compliance – National Life Insurance Company |
Downloadable MS PowerPoint |
| 1.0MB | Identity Theft Review Steve Keen – Assistant Vice President, Consumer Disclosure, ChoicePoint |
Downloadable MS PowerPoint |
| 338KB | Protecting Customer Information Kirk Herath – Associate General Counsel & Chief Privacy Officer, Nationwide |
Downloadable MS PowerPoint |
| 71KB | Challenges in Delivering the Promise Catastrophes: Their Impact on Insurers Gary Kerney – Assistant Vice President, Property Claims Services |
Downloadable MS PowerPoint |
| 2.6MB | Ohio Department Of Insurance Expedited Complaint Handling Option (ECHO) Suzette Dave – Division Chief-Office of Consumer Services, Ohio Department of Insurance |
Downloadable MS PowerPoint |
| 1.9MB | A Demonstration of New York’s Automated Prompt Pay Complaint Handling System Eileen Fox – Business Systems Manager – and Sandy Anderson – Manager, Business Systems, New York Department of Insurance |
Downloadable MS PowerPoint |
| Conference Pictures |
