ICAE – Savannah, GA – Spring 2000 Exchange – Property & Casualty Breakout Session

Property & Casualty Session

Our discussion primarily focused on COMPLAINT HANDLING in general, but more specifically on how the Companies and the Insurance Departments could help each other get the information they need in order to do their jobs in the most efficient way possible. We also discussed the role of the Internet and FAX in the process. It was very interesting, yet eye opening, to see the many differences in the information asked for by the various State Insurance Departments and also the differences by the Companies in what information they feel they need in order to sufficiently respond.

Through an excellent dialogue of all in attendance, we arrived at the following minimum information needed by both for efficient processing:


  • Contact Person
  • Mailing Address
  • Telephone Number
  • FAX Number
  • Email Address
  • Specific INSURER involved ( When more than one Company is handled by the Contact person.)
  • Respond to and send back the information specifically asked for.


  • A specific date that the response needs to be received by the Insurance Department.
  • Advise the Company if their response is going to be sent directly (as is) to the consumer.

It was a very lively and productive session and the 1 1/2 hours allotted went by very quickly!!!!

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