Fall 2011 Conference Highlights

Charleston, SC — September 2011

Size Title Format
5,191KB South Carolina Department of Insurance – Office of Consumer Services 
James Byrd
Deputy Director, South Carolina Department of Insurance
PDF Document
374KB Responding to Complaint With Style
Brenda Cude
Professor – Department of Housing & Consumer Economics, University of Georgia
PDF Document
91KB Health Care Reform Update
Martin Mitchell
Director – Product Policy, America’s Health Insurance Plans (AHIP)
PDF Document
2,380KB News and Views From the Fraud Squad 
Ted Clark
Anti-Fraud Division Director and NAIC AFTF Chair, Kansas Department of Insurance
PDF Document
4,712KB How to Build a Better Relationship With Mother Nature 
Candace Iskowitz
Director of Public Affairs, Insurance Institute for Business & Home Safety (IBHS)
PDF Document
1.03 MB NAIC Uniform Use of Coding
Robert Lisson,
Deputy Director, North Carolina Department of Insurance
PDF Document
93KB REGULATOR SHOWCASE: Complaint Hearings at the Maryland Insurance Administration
Joy Hatchette
Associate Commissioner – Consumer Education & Advocacy, Maryland Insurance Administration
PDF Document
597KB MEMBER SHOWCASE: Designing a Complaint Database 
Denise Sailer
Director – Consumer Affairs, Travelers Property Casualty
PDF Document
Conference Pictures
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