Fall 2018 Conference



Conference Details

Join regulators and industry professionals October 14 -17 for ICAE’s 2018 Fall Exchange. Highlights include:

  • Jani Rogers, JR Talent Management will give a rousing Keynote Address on “Is Cyber-Courage Impacting Your Consumer Relations?” with workshop/audience participation. This is a return engagement for Jani whose presentation at our 2012 San Antonio exchange received an overwhelmingly positive response.
  • Panel discussions on Elder Care/ Elder Care Abuse & Catastrophes.
  • Member Showcase: Kristi Colbert, Manager, SureBridge will present a member showcase on iSight, a complaint monitoring system .
  • Social Media Presentation by Coda Bruce & Susan Hatfield, Nationwide.
  • A discussion on Consumers Who Do Not Understand Their Policies, by James Heretick, VA Bureau of Insurance.
  • Kristi Colbert, Manager, Sure Bridge, will speak on Fraud in the Insurance Industries.
  • Working With the Regulators and Company Reps”, a single-platform panel discussion between regulators and insurance company representatives.
  • Case Studies will focus on answering complaints in clear language and encourages attendees to practice the skill by collaborating with team members to re-write complaint responses in clear, concise language.
  • Ever-popular Breakout Sessions will focus on consistent complaint coding – NAIC model, MCAS, consumer’s complaint vs. root cause, and reconciling confirmed complaints. Attendees will be grouped accordingly by either Life, Health or Property & Casualty.
  • Attorneys Sal Clemente & Rob Lesko will return to speak on case studies/litigation involving social media.
  • Tuesday evening Sanibel Harbour Dinner Cruise and networking event.

Conference Information Summary

Attendee Registration Fees by September 15, 2018:
ICAE Member

Attendee Registration Fees after September 15, 2018:
ICAE Member


Registration Fees Include: Sunday night’s opening reception, continental breakfast and lunch on Monday and Tuesday plus Tuesday evening dinner event and Wednesday breakfast.

NOTE: $250 ICAE cancellation fee will apply to cancellations after September 15, 2018.

Guest Registration Fees:
Sunday Evening Reception, October 14, 2018 $30
Tuesday Evening Event, October 16, 2018 $125
Conference Registration Deadlines:
Hotel Reservations Sept. 14, 2018

Click here to view conference agenda.


Sanibel Harbour Marriott
17260 Harbour Point Drive
Fort Myers, Fl 33908
Phone: 239.466.4000

Visit site for additional hotel information.
Hotel Room Rates and Discount Code for ICAE Attendees:
 Company Rate $149 per night
 Regulator Rate  $149 per night

The Sanibel Harbour Marriott Hotel Reservation Deadline is September 15, 2018.

Please make reservations on-line to obtain the negotiated rates. Please note: Once your reservation is confirmed online, you will see a $25 per night resort fee charged on your reservation which will be removed prior to paying your final bill. We negotiated to have this fee waived for ICAE registrants but they could not correct their website.

Regulator Attendees:

Book your group rate for Insurance Consumer Affairs

Company Attendees:

Book your group rate for Insurance Consumer Affairs

 Important Notice: There is a cancellation penalty equal to one-night room plus tax if reservations are not cancelled 72 hours PRIOR to the day of your scheduled arrival.

For Phone Reservations: 1-800-767 – 7777 and reference the Insurance Consumer Affairs Exchange (ICAE).

TRANSPORTATION: For information and driving directions visit the http://www.resaver.com/hotel/17048802#locationMap site.

Over-night valet parking is available for $20 per night or self parking at the hotel facility is available at the rate of $12 per day.

ATTIRE: Business Casual is appropriate for the meeting. And casual attire is appropriate for both the Sunday evening reception & the Tuesday evening dinner cruise.

QUESTIONS or have special needs? Contact Richard McGee at rmcgee@icae.com or 847.991.8454.

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