Fall 2019 Conference

Insurance Consumer Affairs Exchange
Achieving Mile High Performance

ICAE Annual Exchange

September 22-25, 2019
Hotel Boulderado, Boulder, Colorado

Powerpoint Presentations

Welcome to the ICAE 2019 Conference
Using Continual Improvement Tools to Improve Processes 
2019 ICAE Regulator Panel Discussion: Regulators Do’s and Don’ts 
Tracy Garceau 

Conference Details

Join regulators and industry professionals September 22 – 25 for ICAE’s 2019 Fall Exchange. Highlights include:

  • Dr. Coyte Cooper, Best Selling Author, Executive Coach & Corporate Trainer will give a rousing Keynote Address on “Flip the Script: 4 Habits to Radically Elevate Productivity and Potential “ with workshop/audience participation. This is a first time for Dr. Cooper and should be a most enthusiastic presentation.
  •  State Insurance Commissioners Panel Discussion – an important panel for ICAE as insurance commissioners Michael Chaney (Mississippi),  & Michael Conway (Colorado) come together to discuss current & pending regulatory issues. 
  • Panel discussions with State Regulators And Company Reps.
  • Colorado Database – discussion by Tracey Gareau, Consumer Affairs, Colorado DOI on updates to their database involving complaints.
  • Consumer Information Source (CIS) Overview by Lois Alexander, NAIC.
  • A discussion on Fraud, by Matthew Smith, Coalition Against Insurance Fraud.
  • ONESUMX – COMPLAINT MANAGEMENT – Discussion by reps from Wolters Kluwer & The Hanover
  • Using Continuous Tools to Improve Processes – A presentation by Jennifer Mineo, Progressive Insurance. 
  • “Ask the Regulators and Company Reps”, a single-platform panel discussion between regulators and insurance company representatives.
  • Case Studies will focus on answering complaints in clear language and encourages attendees to practice the skill by collaborating with team members to re-write complaint responses in clear, concise language.
  • Ever-popular Breakout Sessions will focus on consistent complaint coding – NAIC model, MCAS, consumer’s complaint vs. root cause, and reconciling confirmed complaints. Attendees will be grouped accordingly by either Life, Health or Property & Casualty.
  • Tuesday evening tour of Boulder on Banjo Billy’s Bus Tours & dinner at Boulder’s scenic West End Tavern, a networking event.

Conference Information Summary

Attendee Registration Fees by August 22, 2019:
ICAE Member

Attendee Registration Fees after August 22, 2019:
ICAE Member


Registration Fees Include: Sunday night’s opening reception, continental breakfast and lunch on Monday and Tuesday plus Tuesday evening dinner event and Wednesday full breakfast.

NOTE: $250 ICAE cancellation fee will apply to cancellations after September 1, 2019.

Guest Registration Fees:
Sunday Evening Reception, September 22, 2019 $30
Tuesday Evening Event, September 24, 2019 $125
Conference Registration Deadlines:
Hotel Reservations August 22, 2019

Click here to view conference agenda.


Hotel Boulderado
2115 13th Street
Boulder, CO 80302
Phone: 800.433.4344

Visit site for additional hotel information.
Hotel Room Rates and Discount Code for ICAE Attendees:
 Company Rate $199 per night
 Regulator Rate  $199 per night

The Hotel Boulderado Reservation Deadline is August 22, 2019.

Please make reservations on-line using the links below to obtain the negotiated rate. 

Regulator Attendees:


Company Attendees:


 Important Notice: There is a cancellation penalty equal to one-night room plus tax if reservations are not cancelled 72 hours PRIOR to the day of your scheduled arrival.

For Phone Reservations: 1-800-433-4344 and reference the Insurance Consumer Affairs Exchange (ICAE).

TRANSPORTATION: For information and driving directions visit the Hotel Boulderado site.

Over-night valet parking is available for $20 per night or self parking at the hotel facility is available at the rate of $2 per hour.

ATTIRE: Business Casual is appropriate for the meeting. And casual attire is appropriate for both the Sunday evening reception & the Tuesday evening dinner.

QUESTIONS or have special needs? Contact Richard McGee at rmcgee@icae.com or 847.991.8454.

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