Fall 2021 Conference

Insurance Consumer Affairs Exchange
Engaging Consumers with a Dose of Southern Hospitality

ICAE Annual Exchange

October 17-20, 2021
Savannah Marriott Riverfront, Savannah, Georgia

Powerpoint Presentations

Welcome to the ICAE 2019 Conference
Using Continual Improvement Tools to Improve Processes 
2019 ICAE Regulator Panel Discussion: Regulators Do’s and Don’ts 
Tracy Garceau 
2019 Boulder Exchange Catalyst 

Conference Details

Join regulators and industry professionals October 17 – 20 for ICAE’s 2021 Fall Exchange. Highlights include:

  • Dr. Brenda Cude, College of Family & Consumer Sciences, University of Georgia will give a rousing Keynote Address on “Pandemic Crisis – How our Insurances Practices have changed & What We’ve learned “ with workshop/audience participation. This is a return visit for Dr. Cude and should be a most enthusiastic presentation.
  •  State Insurance Commissioners Panel Discussion – an important panel for ICAE as insurance commissioners Scott White (Virginia),  Mike Causey (North Carolina), Ray Farmer (South Carolina) & Ralph Hudgens (Georgia) come together to discuss current & pending regulatory issues. Commissioner Hudgens will also lead off Monday morning’s conference with a Welcome Address. 
  • Pandemic Panel Discussion on how companies have adapted to the crisis and how products have been affected.
  • Attorney J.D. Keister will present case studies on social inflation and relevant topics.
  • Diversity & Inclusion – Joelle Mercheson will discuss changes made to the industry as we know it. 
  • Bob Hartwig, President, Insurance Institute will present on ‘Regulatory Changes affecting Consumer Sentiments’.
  • Privacy Panel – Jennifer McAdam (NAIC) will lead a panel discussion on ‘State & Federal legislation on Cyber Security Issues’.
  • A new discussion on Fraud, by Matthew Smith, Coalition Against Insurance Fraud. This is a return engagement for Matthew Smith.
  • “Ask the Regulators and Company Reps”, a single-platform panel discussion between regulators and insurance company representatives with a Q & A session.
  • Case Studies will focus on answering complaints in clear language and encourages attendees to practice the skill by collaborating with team members to re-write complaint responses in clear, concise language.
  • Ever-popular Breakout Sessions will focus on consistent complaint coding – NAIC model, MCAS, consumer’s complaint vs. root cause, and reconciling confirmed complaints. Attendees will be grouped accordingly by either Life, Health or Property & Casualty.
  • Tuesday evening dinner tour of Savannah on the Savannah Riverboat Cruise Paddleboat.

Conference Information Summary

Attendee Registration Fees by September 1, 2021:
ICAE Member

Attendee Registration Fees after September 1, 2021:
ICAE Member


Registration Fees Include: Sunday night’s opening reception, continental breakfast and lunch on Monday and Tuesday plus Tuesday evening dinner event and Wednesday full breakfast.

NOTE: $250 ICAE cancellation fee will apply to cancellations after September 1, 2020.

Guest Registration Fees:
Sunday Evening Reception, October 17, 2021 $30
Tuesday Evening Event, October 19, 2021 $125
Conference Registration Deadlines:
Hotel Reservations September 1, 2021

Click here to view conference agenda.


Savannah Marriott Riverfront

100 General McIntosh Blvd.
Savannah, GA 31401
Phone: 912.233.7722

Visit site for additional hotel information.
Hotel Room Rates and Discount Code for ICAE Attendees:
 Company Rate $175 per night
 Regulator Rate  $175 per night

The Savannah Marriott Reservation Deadline is September 18, 2021.

Please make reservations on-line using the links below to obtain the negotiated rate. 

Regulator Attendees:


Company Attendees:


 Important Notice: There is a cancellation penalty equal to one-night room plus tax if reservations are not cancelled 72 hours PRIOR to the day of your scheduled arrival.

For Phone Reservations: 1-912-233-7722 and reference the Insurance Consumer Affairs Exchange (ICAE).

TRANSPORTATION: For information and driving directions visit the Savannah Marriott Riverfront site.

Over-night valet parking is available for $27 per night or self parking at the hotel facility is available at the rate of $2 per hour.

ATTIRE: Business Casual is appropriate for the meeting. And casual attire is appropriate for both the Sunday evening reception & the Tuesday evening dinner.

QUESTIONS or have special needs? Contact Richard McGee at rmcgee@icae.com or 847.991.8454.

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