Fall 2021 ICAE Conference

Insurance Consumer Affairs Exchange
Engaging Consumers with a Dose of Southern Hospitality

ICAE Annual Exchange

October 17-20, 2021
Savannah Marriott Riverfront Hotel, Savannah, Georgia

Powerpoint Presentations from the 2019 Boulder Exchange

Welcome to the ICAE 2019 Conference
Using Continual Improvement Tools to Improve Processes 
2019 ICAE Regulator Panel Discussion: Regulators Do’s and Don’ts 
Tracy Garceau 
2019 Boulder Exchange Catalyst 

Tentative Conference Details

Join regulators and industry professionals October 17 – 20 for ICAE’s 2021 Fall Exchange. Highlights include:

  • Dr. Brenda Cude, College of Family & Consumer Sciences, University of Georgia will give a rousing Keynote Address on “Pandemic Crisis – How our Insurances Practices have changed & What We’ve learned “ with workshop/audience participation. This is a return visit for Dr. Cude and should be a most enthusiastic presentation.
  •  State Insurance Commissioners Panel Discussion – an important panel for ICAE as insurance commissioners Scott White (Virginia),  Mike Causey (North Carolina), Mike Chaney (Mississippi) & John King (Georgia) come together to discuss current & pending regulatory issues. Commissioner King will also lead off Monday morning’s conference with a Welcome Address. 
  • Pandemic Panel Discussion on how companies have adapted to the crisis and how products have been affected.
  • Attorney J.D. Keister will present case studies on social inflation and relevant topics.
  • Diversity & Inclusion – Joelle Murchison will discuss changes made to the industry as we know it. 
  • Bob Hartwig, President, Insurance Institute will present on ‘Regulatory Changes affecting Consumer Sentiments’.
  • Privacy Panel – Jennifer McAdam (NAIC) will lead a panel discussion on ‘State & Federal legislation on Cyber Security Issues’.
  • A new discussion on Fraud, by Matthew Smith, Coalition Against Insurance Fraud. This is a return engagement for Matthew Smith.
  • “Ask the Regulators and Company Reps”, a single-platform panel discussion between regulators and insurance company representatives with a Q & A session.
  • Case Studies will focus on answering complaints in clear language and encourages attendees to practice the skill by collaborating with team members to re-write complaint responses in clear, concise language.
  • Ever-popular Breakout Sessions will focus on consistent complaint coding – NAIC model, MCAS, consumer’s complaint vs. root cause, and reconciling confirmed complaints. Attendees will be grouped accordingly by either Life, Health or Property & Casualty.
  • Tuesday evening dinner tour of Savannah on the Savannah Riverboat Cruise Paddleboat.

Conference Information Summary

Attendee Registration Fees by September 1, 2021:
ICAE Member

Attendee Registration Fees after September 1, 2021:
ICAE Member


Registration Fees Include: Sunday night’s opening reception, continental breakfast and lunch on Monday and Tuesday plus Tuesday evening dinner event and Wednesday full breakfast.

NOTE: $250 ICAE cancellation fee will apply to cancellations after September 1, 2020.

Guest Registration Fees:
Sunday Evening Reception, October 17, 2021 $30
Tuesday Evening Event, October 19, 2021 $125
Conference Registration Deadlines:
Hotel Reservations September 1, 2021

Click here to view conference agenda.


Savannah Marriott Riverfront

100 General McIntosh Blvd.
Savannah, GA 31401
Phone: 912.233.7722

Visit site for additional hotel information.
Hotel Room Rates and Discount Code for ICAE Attendees:
 Company Rate $175 per night
 Regulator Rate  $175 per night

The Savannah Marriott Reservation Deadline is September 16, 2021.

Please make reservations on-line using the links below to obtain the negotiated rate. 

Regulator Attendees:

Book your group rate for 2021 Insurance Consumer Affairs Exchange

Company Attendees:

Book your group rate for 2021 Insurance Consumer Affairs Exchange

 Important Notice: There is a cancellation penalty equal to one-night room plus tax if reservations are not cancelled 72 hours PRIOR to the day of your scheduled arrival.

For Phone Reservations: 1-912-233-7722 and reference the Insurance Consumer Affairs Exchange (ICAE).

TRANSPORTATION: For information and driving directions visit the Savannah Marriott Riverfront site.

Over-night valet parking is available for $27 per night or self parking at the hotel facility is available at the rate of $2 per hour.

ATTIRE: Business Casual is appropriate for the meeting. And casual attire is appropriate for both the Sunday evening reception & the Tuesday evening dinner.

QUESTIONS or have special needs? Contact Richard McGee at rmcgee@icae.com or 847.991.8454 or 516.439.9804 (cell).

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