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	<title>ICAE</title>
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		<title>LA DOI Employees Memorialized</title>
		<description><![CDATA[The insurance industry mourns the loss of two LA DOI insurance-fraud investigators - Kim Sledge &#038; Rhett Jeansonne. <a title="Click here 12" href="http://www.youtube.com/watch?v=7LKrqY2nbdU">Click here</a> to view a clip from a memorial unveiling ceremony.]]></description>
		<link>http://www.icae.com/la-doi-employees-memorialized-2/</link>
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		<title>Save the Date&#8230;</title>
		<description><![CDATA[Be sure to mark your calendars now for the 2012 ICAE Exchange in <a title="San Antonio 12" href="http://www.icae.com/same-time-next-year/">San Antonio</a>, TX. Dates are September 30-October 3, 2012 at the Marriott RiverWalk Hotel. We hope to see y'all there!]]></description>
		<link>http://www.icae.com/save-the-date/</link>
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		<title>ICAE Welcome and Welcome to South Carolina</title>
		<description><![CDATA[Mike Hammond, ICAE President (Fireman’s Fund), opens the 2011 Charleston Exchange. ICAE Welcome and Welcome to South Carolina Mike Hammond, ICAE president, opened the 2011 ICAE Exchange by welcoming all attendees and thanking the sponsors of the 2011 Exchange—noting especially Diamond sponsor, Nationwide Insurance; Emerald sponsor, SureBridge; and Platinum sponsor, LexisNexis. On a somber note, [...]]]></description>
		<link>http://www.icae.com/icae-welcome-and-welcome-to-south-carolina/</link>
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		<title>Responding to Complaints with Style/Complaint Response Workshop</title>
		<description><![CDATA[Brenda Cude (University of Georgia) offers hands-on exercises to attendees that will improve written communication skills. Brenda Cude, professor at University of Georgia in consumer economics, was back by popular demand to lead the group in a detailed presentation on how consumer affairs specialists can best respond to their constituents.  To create this session, Dr. [...]]]></description>
		<link>http://www.icae.com/responding-to-complaints-with-stylecomplaint-response-workshop/</link>
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		<title>Health Care Reform Update</title>
		<description><![CDATA[Martin Mitchell, director, product policy at America’s Health Insurance Plans, provides attendees with the latest info on the Affordable Care Act. ICAE was indeed fortunate to have Martin Mitchell, a member of the Product Policy Department at America’s Health Insurance Plans (AHIP).  At AHIP, Mr. Mitchell supports state regulatory and legislative activities for health insurance [...]]]></description>
		<link>http://www.icae.com/health-care-reform-update/</link>
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		<title>Social Networking Position Paper:  Where We’ve Been and Where We’re Going</title>
		<description><![CDATA[Marty Fisher (Martha Fisher &#38; Associates) reviews the work completed by ICAE members and regulators during the Columbus, GA, roundtable last March. With the advance of social media as a major resource for consumers and as a communications medium for industries, the Insurance Consumer Affairs Exchange (ICAE) chose to make the topic of social media [...]]]></description>
		<link>http://www.icae.com/social-networking-position-paper-where-we%e2%80%99ve-been-and-where-we%e2%80%99re-going/</link>
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		<title>News and Views From the Fraud Squad</title>
		<description><![CDATA[Ted Clark (Kansas DOI) shares concerns with recent insurance fraud activities. Ted Clark, director, anti-fraud division, Kansas Department of Insurance shared an insider’s view on insurance fraud, drawing on his most recent experiences to discuss current trends.  Clark’s presentation made it clear that many new trends in fraud are more complex than in the past, [...]]]></description>
		<link>http://www.icae.com/news-and-views-from-the-fraud-squad/</link>
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		<title>Building a Better Relationship with Mother Nature</title>
		<description><![CDATA[Candace Iskowitz (Insurance Institute for Business &#38;amp; Home Safety) provides attendees with several compelling video clips of IBHS test results Presenter Candace Iskowitz, director of Public Affairs for Insurance Institute for Business and Home Safety (IBHS), focused on safety research. Simply put, she wowed the crowd with her knowledge, the scope of IBHS’ activities, and [...]]]></description>
		<link>http://www.icae.com/building-a-better-relationship-with-mother-nature/</link>
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		<title>NAIC Uniform Use of Coding</title>
		<description><![CDATA[Bob Lisson (North Carolina DOI) updates Exchange attendees on NAIC’s efforts on uniformity in complaint handling and reporting. Robert Lisson, deputy commissioner, North Carolina DOI, returned after a three-year hiatus to update Exchange participants on the status of the NAIC complaint coding project.  This update is of vital importance to all attendees because the actions [...]]]></description>
		<link>http://www.icae.com/naic-uniform-use-of-coding/</link>
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		<title>Regulator Showcase:  Complaint Hearings at the Maryland Insurance Administration</title>
		<description><![CDATA[Joy Hatchette (Maryland Insurance Administration) explains the appeals process for consumer complaints as provided in state law. “Everything but the locusts,” is how Joy Hatchette, associate commissioner of the Maryland Insurance Administration, described the many disasters Maryland has experienced in the past year. Hatchette took the stage to discuss Maryland’s state-mandated appeals process established by [...]]]></description>
		<link>http://www.icae.com/regulator-showcase-complaint-hearings-at-the-maryland-insurance-administration/</link>
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