- ICAE - http://www.icae.com -

P&C Breakouts: Your challenges—Your best practices

Traditionally, the ICAE Exchange dedicates product-line specific sessions to allow regulators and companies an open forum to discuss what’s on everyone’s mind in a somewhat structured environment—meaning a universal question is posed and participants take the question to distill information into take-away ideas.

Sometimes, when facing a challenge, insurance professionals find it’s hard to see the most obvious solution.  Recognizing this dilemma, the ICAE 2014 Exchange provided oceans of opportunity for participants by facilitating interactive sessions on the universal question: What are your challenges and what are the best practices to address those challenges?  The sessions were fruitful from the start.

Here’s a recap:

Challenge:  What can be done…

Best practices

Challenge

Best practices

Challenge

Best practices

o    Safest to try to research and find consumer behind any social media comment, if possible.
o     If followed up as a complaint, make sure it’s in log
o    Comments listed on third-party sites are not considered to be trackable complaints
o    Companies need to make sure they follow social media policies

Challenge

Best practice