President’s welcome

ICAE president Mike Hammond (Fireman’s Fund) welcomes attendees to the San Antonio Exchange.
As has become the tradition, ICAE president, Mike Hammond, opened the 2012 Exchange by welcoming all attendees. He noted that with more than 20 regulators interacting with industry attendees from across the nation and Canada, the San Antonio Exchange had the potential to be one of the best ever.
As the days unfolded, it turns out he was absolutely correct. The days were filled with knowledge transfers, networking opportunities, shared insights and best practices as all attending focused on Remembering the Customer in San Antonio.
Take a look at what was exchanged…
Catalyst Briefs
- President’s welcome
- Texas welcome
- Remembering the Customer: Dealing with difficult situations—setting the stage
- Dealing with difficult situations—putting it all together
- Market Conduct Triggers: Panel discussion
- Disasters—responding to the customer
- Communicating health insurance—a consumer perspective
- Texas Department of Insurance (TDI) Stakeholders’ Project or…how TDI works to help consumers interpret complaint data
- Social Media and the customer
- What Corporate America Can’t Build
- Life and health break-out sessions
- Breakout Sessions: Property and Casualty (P & C)
- Exchange evening event: Dinner at Knibbe Ranch
- Conference Pictures
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Insurance Consumer Insurance Exchange © 2023
P.O. Box 892, New Hyde Park, NY 11040, Phone: 847.991.8454
Website by Marcy Design
Insurance Consumer Insurance Exchange © 2023
P.O. Box 892, New Hyde Park, NY 11040, Phone: 847.991.8454
Website by Marcy Design