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Catalyst Newsletter

As a member of ICAE, you receive access to ICAE’s online newsletter, the Catalyst. Articles examine issues key to the conduct of consumer insurance affairs. The Catalyst features summaries of topics discussed at our Exchanges, keeps you up to date on other important consumer issues, and brings you news of ICAE members. The Catalyst is an online publication of ICAE.

Issue Highlights
Fall 2018 [1] Fort Myers, FL (October 2018)
Fall 2017 [2] Pittsburgh, PA (September 2017)
Fall 2015 [3] Providence, RI (September 2015)
Fall 2014 [4] Newport Beach, CA (September 2014)
Fall 2013 [5] Fort Myers, FL (October 2013)
Fall 2012 [6] San Antonio, TX (September 2012)
Fall 2011 [7] Charleston, SC (September 2011)
Spring 2011 [8] Columbus, GA (March 2011)
Fall 2010 [9] Chicago, IL (September 2010)
Fall 2009 [10] St. Louis, MO (October 2009)
Spring 2009 [11] Mayfield Village Roundtable Wrap-up (April 2009 hosted by Progressive)
Fall 2008 [12] Williamsburg, VA (October 2008)
Spring 2008 [13] Indianapolis roundtable Wrap-up (April 2008 hosted by Wellpoint)
Fall 2007 [14] Finding Your Way in the World of Insurance (October 2007)
Spring 2007 [15] Columbus Roundtable – Bridging the Uniformity Gap: The Journey Continues… (April 2007 hosted by Nationwide)
Fall 2006 [16] The Changing Landscape of Insurance (September 2006)
Spring 2006 [17] Your CAT Survival Guide to Customer Satisfaction (April 2006)
Fall 2005 [18] The Spirit Of Customer Service – Facing The Future (October 2005)
Spring 2005 [19] Uniformity And Consistency Across Industries And States Roundtable, Columbus, Ohio (April 2005)
Fall 2004 [20] Putting a Brand on Customer Care (September 2004)
Fall 2003 [21] WINDS OF CHANGE: Steering Customer Relations annual Exchange (September 2003)
Spring 2003 [22] St. Louis MO Roundtable (April 2003)
Fall 2002 [23] Boulder, CO highlights (September 2002)
Spring 2002 [24] Columbus Roundtable (March 2002)
Winter 2001 [25] (PDF) New York highlights (August 2001)
Winter 2000 [26] (PDF) Newport Beach highlights (September 2000)
Summer 2000 [27] (PDF) Savannah highlights (March 2000)
Winter 1999/2000 [28] (PDF) Washington, DC highlights (October 1999)
Summer 1999 [29] (PDF) Dallas highlights (April 1999)
Winter 1998 [30] (PDF) Reno highlights (October 1998)
Spring 1998 [31] (PDF) New Orleans highlights (March 1998)