| Issue |
Highlights |
| Fall 2018 [1] |
Fort Myers, FL (October 2018) |
| Fall 2017 [2] |
Pittsburgh, PA (September 2017) |
| Fall 2015 [3] |
Providence, RI (September 2015) |
| Fall 2014 [4] |
Newport Beach, CA (September 2014) |
| Fall 2013 [5] |
Fort Myers, FL (October 2013) |
| Fall 2012 [6] |
San Antonio, TX (September 2012) |
| Fall 2011 [7] |
Charleston, SC (September 2011) |
| Spring 2011 [8] |
Columbus, GA (March 2011) |
| Fall 2010 [9] |
Chicago, IL (September 2010) |
| Fall 2009 [10] |
St. Louis, MO (October 2009) |
| Spring 2009 [11] |
Mayfield Village Roundtable Wrap-up (April 2009 hosted by Progressive) |
| Fall 2008 [12] |
Williamsburg, VA (October 2008) |
| Spring 2008 [13] |
Indianapolis roundtable Wrap-up (April 2008 hosted by Wellpoint) |
| Fall 2007 [14] |
Finding Your Way in the World of Insurance (October 2007) |
| Spring 2007 [15] |
Columbus Roundtable – Bridging the Uniformity Gap: The Journey Continues… (April 2007 hosted by Nationwide) |
| Fall 2006 [16] |
The Changing Landscape of Insurance (September 2006) |
| Spring 2006 [17] |
Your CAT Survival Guide to Customer Satisfaction (April 2006) |
| Fall 2005 [18] |
The Spirit Of Customer Service – Facing The Future (October 2005) |
| Spring 2005 [19] |
Uniformity And Consistency Across Industries And States Roundtable, Columbus, Ohio (April 2005) |
| Fall 2004 [20] |
Putting a Brand on Customer Care (September 2004) |
| Fall 2003 [21] |
WINDS OF CHANGE: Steering Customer Relations annual Exchange (September 2003) |
| Spring 2003 [22] |
St. Louis MO Roundtable (April 2003) |
| Fall 2002 [23] |
Boulder, CO highlights (September 2002) |
| Spring 2002 [24] |
Columbus Roundtable (March 2002) |
| Winter 2001 [25] (PDF) |
New York highlights (August 2001) |
| Winter 2000 [26] (PDF) |
Newport Beach highlights (September 2000) |
| Summer 2000 [27] (PDF) |
Savannah highlights (March 2000) |
| Winter 1999/2000 [28] (PDF) |
Washington, DC highlights (October 1999) |
| Summer 1999 [29] (PDF) |
Dallas highlights (April 1999) |
| Winter 1998 [30] (PDF) |
Reno highlights (October 1998) |
| Spring 1998 [31] (PDF) |
New Orleans highlights (March 1998) |