- ICAE - http://www.icae.com -

Downloading ICAE’s Resources manual

Download sections of the manual listed below:

Title Format Size
Deadlines for Response Times to DOI Consumer Complaints [1] (provided with permission from Property Casualty Insurers Association of America) PDF 50 KB
Insurance Department Consumer Hotlines [2] PDF 12 KB
State Insurance Departments [3] (link to NAIC Web site)    
NAIC Membership List [4] (link to NAIC Web site) PDF 315 KB
Additional Resources [5] PDF 11 KB
ICAE Position Paper (December 2011) – Social Media and Insurance Consumer Affairs: Recommendations for creative use, best practices and guidelines [6] PDF 34 KB
Complaint Data Analysis/Trending: Best Practices Recommendations – Indianapolis Roundtable (April 2008) [7] PDF 30KB
Consistency and Uniformity…The Journey Continues ICAE’s Proposed Standardization Topics – Columbus Roundtable (October 2007) [8] PDF 30KB
ICAE’s Catastrophe Survival Kit – Chicago Roundtable (April 2006) [9] PDF 110 KB
ICAE Position Paper (November 2005) – Consistency and Uniformity in Complaint Handling & Reporting Proposed Standardization Topics from ICAE to NAIC [10] PDF 107 KB
Complaint Trends & Patterns [11] PDF 13 KB
     
ICAE Officer & Committee Chair Responsibilities PDF [12]
MSWord [13]
90 KB84 KB
ICAE Regulatory Advisory Council Guidelines [14] PDF 16 KB