Sunday, September 28, 2008 |
| 6:00 – 8:00
p.m. |
Welcome
Reception for all ICAE Registrants |
| 7:00
p.m. |
Remarks — ICAE President, Colleen Kelly Laich, Nationwide |
| Monday, September 29, 2008 |
| 7:30 – 8:45
a.m. |
Continental Breakfast |
| 8:45 – 9:00 a.m. |
WELCOME — Colleen Kelly Laich, ICAE President
Nationwide |
| 9:00 – 10:30
a.m. |
"Tips and Tools for Consumer Friendly Disclosures"
Brenda Cude, Professor, Department of Housing and Consumer Economics, University of Georgia |
| 10:30 – 11:00
a.m. |
Networking Break |
| 11:00 – Noon |
"Consumer Fraud"
Leah Wynn, Special Agent, FBI |
| Noon – 1:30 p.m. |
LUNCH |
| 1:30 – 2:30
p.m. |
“Uniformity Gap — Complaint Data and Analysis - A Recap”
Marty Fisher, President, Martha Fisher & Associates |
| 2:30 – 2:45 p.m. |
Networking Break |
| 2:45 – 4:45
p.m. |
CONCURRENT BREAKOUTS — Facilitated P&C and L&H Sessions
Insurers and Regulators meet to identify hot topics impacting the industry and to share remedies. |
| |
FREE
EVENING — ENJOY Williamsburg! |
| Tuesday, September 30, 2008 |
| 7:30 – 8:30
a.m. |
Continental
Breakfast |
8:30 – 9:30
a.m.
|
“NAIC – Collection and Disbursement of Complaint Data…..What comes in, what goes out. …to states, companies and consumers.”
Marian Drape, Manager, Information Systems Division, NAIC |
| 9:30 – 10:00 a.m. |
Networking Break |
| 10:00 – Noon |
Panel Presentation — “Market Conduct”
Louis Felice, New York Department of Insurance
Anne Marie Narcini, New Jersey Department of Banking and Insurance Dennis Shoop, INS Regulatory Insurance Services, Inc.
Moderator: Dudley Ewen, Maryland Insurance Administration |
| Noon – 1:30 p.m. |
Lunch |
| 1:30 – 3:00
p.m. |
“Uniformity in Complaint Data – Capturing, reporting, analyzing….Moving Forward”
Marty Fisher, President, Martha Fisher & Associates |
| 3:00 – 3:15 p.m. |
Networking Break |
| 3:15 – 4:45
p.m. |
Afternoon session continues
“Uniformity in Complaint Data …. capturing, reporting, analyzing….”
Marty Fisher, President, Martha Fisher & Associates |
| 5:30 – 10:00 p.m. |
Evening Event: Tour, Reception & Dinner – Williamsburg |
| Wednesday, October 1, 2008 |
| 7:30 – 8:30 a.m. |
Breakfast for ICAE Members |
| 7:30 – 9:00 a.m. |
Regulators Meeting & Breakfast |
| 8:30 – 9:00 a.m. |
ICAE Business Meeting |
| 9:00 – 10:00 a.m. |
Regulator and Member Showcase System Demos…Complaint tracking and reporting brought to you by The Hartford and the North Carolina Department of Insurance.
|
| 10:00 – 11:.00 a.m. |
Morning session continues
System Demos…Complaint tracking and reporting brought to you by The Hartford and the North Carolina Department of Insurance. |
| 11:00 – 11:30 a.m. |
ICAE 2009 Spring Roundtable & Fall Exchange Previews –
Mitch Wilson & Pat DeFrancesco |
| 11:30 a.m. |
Williamsburg Wrap Up |
